Return Procedure

Before returning the product directly to PV Powered, you must first obtain a Return Authorization Number from PV Powered. The product must also be shipped prepaid. When you contact a PV Powered representative, please have the following information ready:

  • 1. The serial number of the product
  • 2. The reason for the return
  • 3. A copy of your dated proof of purchase

When you return the product to PV Powered, PV Powered advises that the original packaging or equivalent be used and that the product is shipped fully insured. PV Powered is not responsible for damage to the product due to improper packaging.

On the packaging you MUST include the following:
  • 1. The RMA Number supplied by PV Powered clearly marked on the outside of the box.
  • 2. A return address where the product can be shipped.
  • 3. A telephone number where you can be reached during business hours.
  • 4. A brief description of the problem.
Ship the product prepaid to the address provided by your PV Powered representative.

You may begin the process of obtaining a Return Authorization number by completing the information fields and submitting the form below.

* First, Last Name
* Email Address
* Confirm Email
Serial Number
Reason for Return